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The use of performance indicators in local public services

Council of Europe

Local and regional authorities in Europe n. 63

Indice:

Performance evaluation of local public services; Performance indicators: objective evaluation instruments applicable to local public services; Introduction to performance indicators; Pratical use of perfonrmance indicators for the evaluation of local public services; Conclusion of the CDLR; Examples of the use of performance indicators in local public services; Analysis framework; Application to urban public transport    ; Application to hospital services: maternity (obstetrics); Application to registry offices; Case studies: Denmark, France, Germany, Norway, Spain, Sweden, United Kingdom
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